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Accessibility: this site, and where to ask about the hotel

We built this guide to be read with a keyboard, a screen reader or a phone in one hand. For the hotel and the casino, here are the official policies and what we could confirm.

Route on this page

This site

  • Every page has one main heading, a skip link and a logical heading order.
  • Images carry text alternatives; illustrations are labelled as illustrations.
  • Text and buttons meet colour-contrast guidance; links are underlined.
  • Forms have visible labels; date fields accept typed dates in YYYY-MM-DD form instead of a picker.
  • Animation is minimal and respects the reduced-motion setting.
  • The cookie banner can be answered with the keyboard and reopened from the footer.

If something does not work for you, write to the address on the contact page and name the page.

The hotel

Falls Avenue Resort publishes an AODA policy, a multi-year plan for the Integrated Accessibility Standards and an accessibility compliance report (Falls Avenue Resort accessibility). The official pages we read do not list the number or layout of accessible rooms. Bi-Level Suites have internal stairs — choose another room if stairs are a barrier. Put any need in your request and the desk will ask the hotel before anything is booked.

The casino

Casino Niagara lends wheelchairs on a first-come, first-served basis through Security; they cannot be reserved in advance. Its policies section includes an accessibility page (Casino Niagara accessibility).

Send the desk a note about your dates

Tell us when you want to be at the Falls and which window you are after. The desk checks availability and the current rate with the hotel's reservations or a booking partner, then answers by email. It is a request, not a reservation: no card number, nothing charged. If it turns into a confirmed stay, the hotel or partner pays this guide a commission — how this guide earns.

Received. The desk replies by email, usually within one working day.

Lounge Lark is not the hotel. The desk passes nothing to the casino, and no one under 18 can reserve a room at this hotel.

Request a room at the Falls