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Garage · check-in · walkways

Arrival: the garage, the desk and the walkways

Seven floors of covered parking, a check-in that starts at 4 pm, a desk that wants photo ID and a card, and corridors that take you to the casino and the waterpark without stepping outside.

Painted enclosed glass skywalk at night with two walkers

Illustration, not a photograph of the hotel.

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Where to park

Falls Avenue Resort garage. Indoor, covered, 24-hour secure, seven floors, next to The Brock hotel, charged by the day. It connects indoors to The Brock, the Sheraton Fallsview and the Fallsview Indoor Waterpark (directions,

parking). Non-hotel guests pay on exit.

EV charging. Six ports on the garage's fourth floor — three J1772 and three NACS — run by MetroEV, billed per kWh with an idle fee once a charge is complete. Check the current rate at the charger.

Casino Niagara garage. A covered self-parking structure of about 1,500 spaces with its entrance on the casino's main driveway; free for some Momentum members, paid for others, with rates that can rise on holidays, weekends and concert dates (by car,

FAQ). Overnight parking is allowed there.

At the desk

  • Check-in from 4 pm; if you arrive early, the concierge stores bags. Check-out at 11 am (policies).
  • Photo ID is required at check-in and to process a card.
  • Payment: credit cards, Falls Avenue Resort gift cards or Interac. Debit payments need the room, tax and fees plus a hold at check-in. No cash.
  • Someone else paying? The hotel needs a pre-authorisation form from the card holder.
  • Cancellation: for standard bookings, by 4 pm three days (72 hours) before arrival; later than that, one night plus tax and fees is charged.

The walkways

From the Sheraton, indoor corridors lead to Casino Niagara, the waterpark and the resort's attractions and restaurants. The casino's Level 1 entrance sits between the Crowne Plaza and Sheraton Fallsview entrances and is open 11 am to 3 am (FAQ). The casino's property map marks a skywalk across the block (property map).

Enclosed glass walkway at night
Indoor connections mean a winter evening needs no coat until you want the railing. Illustration, not a photograph of the hotel.

Accessibility at arrival

The casino lends wheelchairs first come, first served through Security, without reservations. Falls Avenue Resort publishes its AODA policy and multi-year accessibility plan (accessibility). Mention any need in your request and the desk will raise it with the hotel.

Send the desk a note about your dates

Tell us when you want to be at the Falls and which window you are after. The desk checks availability and the current rate with the hotel's reservations or a booking partner, then answers by email. It is a request, not a reservation: no card number, nothing charged. If it turns into a confirmed stay, the hotel or partner pays this guide a commission — how this guide earns.

Received. The desk replies by email, usually within one working day.

Lounge Lark is not the hotel. The desk passes nothing to the casino, and no one under 18 can reserve a room at this hotel.

Request a room at the Falls